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Head of Innovation and Customer Experience

Store Operations
102476 Requisition #
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METRO is a leading international specialist in wholesale and food retail. We work for 20 million customers with 20 million different sets of challenges, ambitions and dreams. Our sales brands METRO/MAKRO Cash & Carry and Real, our delivery services, and our digitization initiatives set the standards for tomorrow: for customer focus, technological innovation and sustainable business models. We keep an open mind and do all we can to help our customers achieve their goals. From Michelin star restaurants to ambitious independent visionaries and everyone in between – we’re here to help the small business with big ideas and global businesses with local priorities to succeed. All 120.000 of us.


Head of Innovation and Customer Experience
Store Operations

As the Head of Innovation and Customer Experience within the Store Operations department you will play a key role in the development and implementation of innovation and customer experience strategies.




This dynamic and intriguing career opportunity is limited for up to 18 months due to the current incumbent is going on maternity leave.


This role comprises of project manager; Integrating new approaches into the group-wide business - the focus lies on analysis of the status quo; Scouting of trends, technologies, and customer insights solution providers; Setting up and scoping of innovation and CX-projects; and managing strategic innovation implementation into Groups. You will also have the opportunity to travel to various countries, about once or twice a month for a least day or two, to directly engage with key stakeholders.




We are ideally looking for someone with a university degree who has at least 5 years of relevant working experience within a large and complex organization within the retail, wholesale and/or technology sector.


To be successful in this role you must also possess the following:

  • Strong collaborative, interpersonal and relationship management skills
  • The ability and confidence to influence others
  • Extensive knowledge in the field of Innovation, disruptive technologies and start up scene
  • Customer centric development approach (e.g. Design Thinking)
  • Agile work methods (e.g. Scrum)
  • Proven Project Management experience within a large and complex organization
  • Mission and Strategy development for Innovations within Operations business
  • Leading and Moderating of workshops.

You must also be able to communicate, on business professional level, in English to be successful in this role.



  • Working in an international business environment
  • Job-related Training Courses for further Training and Career
  • PromotionGrowing environment possibilities with trainings and career opportunities.

Are you interested in working in a professional team? Then we would be pleased to receive your online application in English.


The METRO AG is an equal opportunity employer. We offer all qualified employees and applicants identical chances.

If you have any questions please don’t hesitate to contact Ketchan John at ketchan.john@metro.de







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